Frequently Asked Questions

General Information

Why Choose a Continuing Care Retirement Community?
Communities such as Wesbury offer exactly that – a continuation of care through the resident’s lifetime. Select a community where you can live actively and find the services you need through all the stages of your retirement years. CCRC’s offer everything from maintenance free living to in-home services, personal care apartments, rehabilitation, memory support and skilled nursing care. Once you choose the community, you have made a choice that will fit your needs for the rest of your life.
Why Choose a not-for-profit community?
In choosing a nonprofit Continuing Care Retirement Community, you are choosing a community committed to providing for you both physically and financially for the rest of your life, even if you outlive your resources. For-profit organizations do ask their residents to leave when they can no longer pay. Wesbury does not. Benevolent Care is a key component of Wesbury’s nonprofit mission.
Will I be in control of my own financial resources?
Yes – Residents or responsible parties are in control of their own financial resources. (They don’t have to “turn everything over to Wesbury” upon admission.)
How can I schedule a visit?
If you would like information about Independent Living or Enhanced Living and Personal Care please call (814) 332-9009;  For information about Rehabilitation, Long-Term Nursing Care or Memory Support please call (814) 332-9233; and for information regarding Help at Home with Wesbury Services please call (814) 332-9186.  If you are not sure of where to direct your call please call us toll free at 877-937-2879 and the switchboard will direct your call.
Can I transfer to/from another community?
Yes! You can arrive from anywhere, and choose to move out at any time.  You only pay for the days that you are here.
How do I know if I can afford it?

Wesbury is NOT the most expensive facility in the region. We often hear that folks assume they cannot afford Wesbury. This is often untrue.  When you inquire, a Wesbury representative will go over the costs, your income, assets and expenses to help you determine is Wesbury is an affordable option. They will also make you aware of any financial aid or insurance that may cover the service you are seeking.

In Independent Living, the cost of living at your home with extra services is comparable to living at Wesbury.  Depending on which residence and contract you choose, many items you pay for now, such as utilities, local telephone, cable, refuse removal, home insurance, taxes, home maintenance, lawn care and snow removal are covered by your monthly fee.

At our Enhanced Living and Personal Care level of care, the daily rate includes 3 meals a day, utilities, cable, local telephone, maintenance, laundry, housekeeping, activities and transportation to local medical appointments.  If a resident needs personal care we offer tiered care levels in which a Wesbury nurse will go over the care plan with a resident and their family.  Enhanced Living and Personal Care is private pay but we do accept Long Term Care Insurance and veterans benefits to help cover the costs.

Our rates for skilled nursing care are within a dollar per day of other area options. While applicants do need to have the means to pay their monthly fee for independent living, there is financial aid for veterans at the personal care level and we accept Medicare and Medicaid to pay for the costs of rehabilitation and skilled nursing care. Our In-home care and Care Cottage rates are competitive too, and we accept financial aid from the PA Waiver Program and the Veterans Association to help cover the costs!

What is the minimum age requirement for admission?
The minimum age requirement is 62 or older except for married couples.  One of the two must be at least 62, and the younger must be at least 55.  Applicants under 62 can inquire about special considerations.
How do I give a donation?

Dedicated to advancing the mission of Wesbury, The Foundation encourages charitable contributions and prudently manages all donations to and assets of the corporation. Located at the Cressler House among the Villas at Wesbury, The Foundation secures funds for benevolent care, campus beautification, facility enhancements, spiritual life, and special projects.   You may give a monitary donation by going online by visiting Wesbury’s Make-a-Donation page, calling in a credit card or mailing a check. You can also donate used books, baked goods and rummage for our many annual sales. To learn more about charitable giving please visit, Ways to Give.  If you would like to speak with someone one at The Wesbury Foundation please call (814) 332-9264.

How do I become a volunteer?

We are always happy to welcome volunteers to all areas of the Wesbury community to support with community events, special outings and everyday residents activities.  Do you have a musical talent? Residents are always up for a sing-a-long or just to be entertained with piano or guitar.  Do you like to play games? Residents always appreciate the time of those who come in to host or play along.  Do you like to go out and explore the region? The more the merrier as far as we are concerned!  When we go out there is always a need to assist residents to places such as Presque Isle Downs, field trips to Pymatuning Lake, the zoo, or picnics on the beach at Presque Isle State Park in Erie.

While we do have Life Enrichment staff on hand working with residents, it is nice to have others who generously give of their time and talents to help fill the gaps in areas of need.  For more information please contact Melissa Swartwood, Director of Life Enrichment and Volunteer Services at (814) 332-9253 and visit our Volunteer Section.

How do I become an employee?
We’d love to have you join our Wesbury Team!  For information regarding employment please visit Wesbury’s employment section where you can view open positions, read about the benefits of working at Wesbury and download our Employment Application.

Independent Living

What is included in my monthly service fee?
All monthly service fees include utilities (gas, water, electric, sewage, refuse and recycling), basic TV cable, local telephone, taxes, insurance on the structure and property, snow removal, lawn care, landscaping and all interior and exterior maintenance.
Do you have a waiting list?

Yes, we do have a waitlist for Independent Living but it is nothing to be discouraged by due to the changing needs of those on the list and the different preferences for location and size.   Call us and apply! We encourage you to get on the waiting list even if you are not ready yet.

There is no fee to send the application in.  When you get on the waitlist you will receive calls about openings that you might be interested in and have priority over those who are not.  Your name will be placed on the wait list in the order in which it was received.  If you are not ready yet, or do not like the particular open unit we will continue down our wait list to the next applicant.  There is no penalty for saying no, and you will not lose your place if you should decide to wait for another opening.

Do residents need to carry homeowner’s insurance?
Wesbury insures the property and the structure of your Villa or apartment.  We do not, however, insure your personal property in case of a fire or water damage.  We recommend purchasing renters insurance for your interior contents.
Are pets permitted?

Yes! We allow pets in Independent Living ask your Wesbury representative for the Pet Policy.

Will I have my own garage?
All Villas and apartments have their own private heated, one or two car garage.
Will I have my own Laundry facilities? Are appliances included?
Yes, all appliances are included in Independent Living.  Each villa and apartment has their own personal and private laundry area.
I’m not sure I’m ready for a retirement community. Should I wait until I need to move?

Studies show that reduced stress and remaining active prolongs health and independence. The best time to move to a retirement community is while you’re still active and in good health.  At Wesbury you can enjoy an engaging lifestyle and all the benefits of owning a home but with none of the headaches! Take a hold of your future, stay engaged in life, create memorable moments and continue to live abundantly with the peace of mind knowing you have priority access to in-home care, rehabilitation, enhanced living and personal care and long-term nursing care.

What if my spouse and I have different health care needs?

Wesbury offers a full continuum of care. You and your spouse may be able to reside together long term on campus depending on your care needs and ability to afford the various options. In home care may be added to prolong your stay in Independent living. Couples may reside at Cribbs Residential Center or Grace Rehabilitation and Health Center in the same accommodations with different care plans. In some cases couples choose to live at different care levels but still enjoy the convenience of living on the same campus and enjoying meals and personal time together. All Residents have priority access to in-home care, rehabilitation, enhanced living and personal care, long-term nursing care and memory support.   There are multiple scenarios in which we can help, so please call us today Toll Free at (877) 937-2879, or (814) 332-9009.

What happens if my health changes once I move in?

All residents have priority access to in-home care, rehabilitation, enhanced living and personal care, long-term nursing and memory support.  Wesbury’s Help at Home services (In-Home-Care) are great for adding support to prolong independence. Our goal is to assist residents to be as active and  independent as possible for as long as possible at all care levels. There are multiple scenarios in which we can help, so please call us today Toll Free at (877) 937-2879, or (814) 332-9009.

May I have overnight guests?
You are welcome to have overnight guests.  They may either stay with you in your villa or apartment or they may reserve a space at our Shyrock Guest House for a reasonably nightly rate.  Please call (814) 332-9707 to reserve your space.

Enhanced Living and Personal Care

When do I know the time is right to start the conversation about Enhanced Living and Personal Care?
Adult children, caregivers and seniors often question when the time is right to make a move to a senior living community. We hear a common thread among those who call for a tour or information, they often worry that they have waited too long to fully benefit from the programs they are researching. Overwhelmed and frustrated, most often it is the responsibility of the person inquiring to take care of a loved one who is alone for most of the day, unwilling or unable to go out, and typically living in a comfort zone of one or two rooms. They are cognitively not as alert and find recent events or instructions difficult to remember. This family member or caregiver is usually trying to juggle their own life while making sure doctor’s appointments are kept, shopping and chores are getting done, a proper diet is being followed and medications are taken correctly. For all of their efforts most continue to see a constant decline in their loved one. They report things like: “Mom is frustrated with me, she resents my involvement, maybe she will respond better to you.” or “I never really know what is going on, she covers for herself so well.” and “He is really not taking his medications correctly at all!” Entering a personal care home when early warning signs emerge makes a significant impact on successful aging and longevity. Coming to a supportive living situation with built in services and socialization is enriching and allows residents to feel a sense of regained independence and control of their situation.
How do I start the conversation?
Start by completing your research ahead of time about any enhanced living and personal care communities in your area.  Address their fears of feeling a loss of independence and freedom, or loneness they may feel.  Let them help you make the decision and be a part of the process.  No one wants to lose their independence or accept that their mind is slipping, or give up their home they’ve lived in for the past 50 years.   Have them write up a list of their concerns, questions and tour communities together.   Explain the benefits of having someone else keep track of their medications, plan their meals, worry about their laundry so they can be independent and choose different events or activities to attend that they might not have been able to go to before.   Encourage them to try a Trial Stay to see if the lifestyle here fits with theirs.  What they perceive Enhanced Living and Personal Care to be, may be vastly different from what they were expecting.
Is there an admission fee?
No, Wesbury does not require an admission fee for Enhanced Living and Personal Care.
Are the apartments and rooms private?

Cribbs Residential Center is mostly comprised of private rooms with private bath and two room suites with private bath.  For those seeking to lower costs, some apartments are available with a shared  bathroom, but the living/bedroom is not shared.

Do you have apartments for couples?
Yes – There are apartments that are large enough for couples to live together in both Thoburn Village and Cribbs Residential Center. We can also often accommodate couples in a shared accommodation at Grace Rehabilitation and Health Center.
Can I bring my own furniture?
Yes – it is preferable that you bring your own furnishings . Wesbury can provide some furniture if needed.
Can I leave the premises?
Yes – This is your home, you may come and go as you please.
Are pets permitted?

Fish, birds, cats and dogs are permitted at Thoburn Village and Cribbs Residential Center.  Pets are not permitted at Grace Rehabilitation and Health Center. Pets are permitted to visit as long as their records and vaccines have been kept up-to-date.   Please ask your Wesbury representative for the Pet Policy.

Can I bring a car?
Yes – a valid driver’s license, registration and proof of insurance are required.
Can Wesbury accommodate special dietary requests?
Yes – There is a licensed dietitian available.  Any dietary restrictions, and allergies are all documented and tracked in the kitchen.
Is Personal Care assistance available?

Yes– At Cribbs Residential Center, personal care services can be added for a daily fee. Nursing staff can provide additional support such as administering medications, or helping with bathing, dressing, and grooming.

What are your Winter, Respite and Trial Stays? What is included?
Short stays are available for any reason any time of the year, whether at Cribbs Residential Center or Hillside Home.  For any stay you determine the length of time, and only pay for the days you’re here.  Join us for a winter stay while the weather is bad.  Think about a Trial stay to experience the life style of our Enhanced Living and Personal Care before committing to a permanent move.  When your Caregiver is unavailable or on vacation, take your own as a Respite stay here at Wesbury.  Simply bring your suitcase, and we will provide the rest.  Please call (814) 332-9009 today, to inquire about our short stays.
How do I pay my monthly fee? Is this covered under any insurance?

Enhanced Living and Personal Care is all private pay.  Depending on your circumstances, there are two options that may assist with your payment; Long Term Care Insurance or Veteran’s Aide and Attendance.  Please call Toll Free at (877) 937-2879, or (814) 332-9009 for more information.

What happens if my loved one runs out of money?

For nearly one hundred years, Webury has cared for residents even when they have outlived their resources through the ability to raise dollars for our Benevolent Care Fund. We are continuously raising money to ensure that residents will receive care, even when they can no longer pay their bill! It’s a major part of our nonprofit Mission and Vision.

Is there financial assistance for veterans?

Yes, Veteran’s Aide and Attendance can help provide funds to pay for a veteran or spouse of a veteran that has served during wartime.  Financial and physical requirements must be met in order to receive these benefits.  Ask us today about how we can help. Please call Toll Free at (877) 937-2879, or (814) 332-9009 for more information.

Does Medicare or Medicaid cover the costs?

Unfortunately Medicare or Medicaid does not cover the costs for Enhanced Living and Personal Care.  Medicare is assistance that pays for your loved one to get will in rehabilitation after they are discharged from the hospital.  Medicaid is state funding available at the Skilled Nursing level of care, or through some Help at Home services for those with minimal or no resources.  Please call Toll Free at (877) 937-2879, or (814) 332-9009 for more information.

What if my loved one needs more care than Enhanced Living can provide?
Wesbury residents have priority access to higher levels of care on campus.  If your loved one needs more care assistance than we can provide our Administrator and nursing staff will work with you through the transition to a higher level of care.
Can my loved one keep their Primary Care Physician or do they have to switch doctors?

At Wesbury’s Enhanced Living and Personal Care your loved one can keep their primary physician.  We do have an in-house Medical Director and an additional geriatrics physician on-site that residents may choose to avoid the hassle of going to doctors appointments off-site, but that choice is yours. At Grace Rehabilitation and Health Center you are required to choose a doctor who is willing to see patients at Grace Rehabilitation and Health Center. That may be your current doctor or one of our one site physicians.

Long Term Nursing and Rehabilitation

Where do I begin the admission process?
All potential residents begin by completing an admissions application that we can mail, email or fax to you. You may also stop in to pick one up.
How do I pay for my stay?
We accept most 3rd party payers, including V.A., Medicare, and Medicaid. Coverage will vary depending on your plan. Medical Assistance is available for those who qualify. Our Financial Department will be happy to assist you in planning how to cover the cost of your stay.
My primary care physician doesn’t come to your facility, who will be my doctor?
Grace Rehabilitation and Health Center has a licensed, certified Medical Director on staff who will attend to any residents that need a physician. Other physicians are welcome at Grace Rehabilitation and Health Center; contact Admissions at 814-332-9233 for additional information.
What do I need to bring with me (or for my loved one)?
Most importantly, bring what feels most comfortable; this includes clothes, pictures and any special heirlooms.
Can I visit my loved one at any time?
Yes, we encourage family members and friends to support their loved ones 24 hours day, seven days per week.
Are pets permitted?
Pets are not permitted to stay with residents, however, pets are encouraged to visit.
Are the rooms private?

Grace Rehabilitation and Health Center offers all private accommodations with private bathrooms in the Short term rehabilitation neighborhood and the Memory Support Neighborhoods. There are both private accommodations with private bath and those with a shared bath in the Long Term Care neighborhoods.

Help at Home

What is “In Home” care?
Our Home Care Agency is licensed by the Pennsylvania Department of Health to provide Non-medical home care services to individuals who wish to remain living independently.  Some of our services include: assistance with personal care (bathing, dressing, grooming), providing companionship, supervision and  assistance with tasks of daily living such as meal preparation, medication reminders, laundry, light housekeeping, errands, shopping and providing  transportation to appointments.
When should I consider in home care?

Common reasons:

  • You or your loved one has trouble getting dressed or fastening clothing
  • Toileting and bathing present complications
  • The need of assistance to prepare meals
  • Nutritional needs are not being met due to problems with eating
  • Medications are sometimes missed or forgotten
  • Walking requires assistance or frequent falls occur
  • Household chores are being ignored or present difficulty
  • There is frequent confusion, items are regularly lost
How does Home Care differ from Home Health?

The significant difference between home health care vs. non-medical home care is the level of medically skilled care administered by the home health care staff. Home health is care given to patients at home by medically trained and licensed professionals. It is an alternative to receiving care in a nursing home or hospital to regain health and independence.In-Home care allows individuals to age in place at home by offering custodial care, homemaker services, in-home care, and companionship services. Family members, private caregivers, or caregivers employed by home care agencies, a licensed agency that holds a Home and Community Support Services License provide the care at home.

Home health targets are recovering patients who are ill with a chronic condition like heart failure or an acute health condition like surgery for a hip replacement, or has an injury. Home health care permits early discharge from a hospital, reduces hospital admissions and assists with rapid recovery. It’s less expensive, more accessible and as effective as care from a hospital or skilled nursing facility.

What is Help at Home’s service area?
Help at Home is constantly looking to grow our service area.  Our current service area includes Southern Erie County, Crawford County, Warren County, Northern Mercer County, Venango County and Northern Forest County.  It is best to contact the agency and inquire about your location.
How can I trust a caregiver in my home?
All newly hired staff is required to complete a PA Criminal and Act 73 background check.  A complete physical with TB testing, Hepatitis B, and drug testing is also required to ensure the safety of your loved one.  Every staff member is required to complete 12 continuing education credits per year to stay up to date in credentials and training.
Who pays for home care?
Most Help at Home services are billed directly to the client.  Some services may be covered by Long Term Care Insurance, the PA Waiver program, or Veteran’s Benefits.
Are services available 24 hrs, 7 days a week?
Services can be arranged 24 hours a day, 7 days a week.  Shifts can be flexible to fit your individual needs.
Do you provide services to those in nursing homes or assisted living communities?
Yes, we can provide companion services in nursing home, assisted living communities and in similar settings.
Will I have the same companion every time and how will I meet them?
Our goal is to maintain consistency with the staff.  We typically have a small team of staff members assigned to each client.  We start with an in home visit from the care coordinator and then we train and introduce staff accordingly.